Evaluation of Urban Services in Tehran: Citizens' Perspective

By Mohammad Khosravi, Hossein Raisi and Sajad Beig miri.

Published by Spaces and Flows: An International Journal of Urban and ExtraUrban Studies

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Article: Print $US10.00
Article: Electronic $US5.00

Tehran is one of the most populated cities around the world with a population of about eight million people. The city faces a multitude of problems in urban service delivery and governance. Tehran Municipality is constantly devising and implementing measures and strategies to effectively resolve the urban-management and service-delivery problems. In this research, citizens’ attitudes, as the main stakeholders of the city, are assessed in terms of accountability of Tehran Municipality and the quality of services it delivers. Questionnaires were used to collect data, and to analyze and interpret collected data The Urban Governance Initiative (TUGI) value was used. The results indicate that the citizens of Tehran assess the quality of service delivery and accountability of the Municipality as ‘fair’. In addition, their overall satisfaction with the Municipality is also ranked as ‘fair’.

Keywords: Urban and Extra-urban Spaces, Urban Services, Citizens' Perspective, Tehran, Municipality

Spaces and Flows: An International Journal of Urban and ExtraUrban Studies, Volume 3, Issue 3, pp.95-102. Article: Print (Spiral Bound). Article: Electronic (PDF File; 335.495KB).

Mohammad Khosravi

Allameh Tabatabai University, Iran (Islamic Republic of)

I got my M.A. in Urban Management from Allameh Tabatabai University in Iran in 2011. My thesis was about the global city of Tehran. Social, economic and political issues are among my most important concerns, especially in a global context, and I have always had a flair for pursuing them. I have worked as a researcher for some Iranian institutes working on some national projects especially on policymaking and strategic planning. I have also done some researches in citizen participation, quality of urban life and location of urban disaster management centers in Iran focusing on sustainable development. I also published two books in Urban Management and Industrial Engineering.

Hossein Raisi

Allameh Tabatabai University, Tehran, Iran (Islamic Republic of)

I got my bachelor's degree in English Literature from Shahid Beheshti University, Iran in 2010. At the moment I am Master’s student of Tourism Management at Allameh Tabatabai University. I am doing my thesis on knowledge management and network analysis in tourism. My fields of interest are comprised of customer behavior, urban tourism, knowledge management and network analysis. I have worked as a researcher and translator in the parliamentary library and research center for two years. I have also done research in customer behavior in tourism.

Sajad Beig miri

Allameh Tabatabai University, Iran (Islamic Republic of)

I got my B.Sc. in Chemical Engineering from Amirkabir University of Technology (Tehran Polytechnic) in 2005. After that, I graduated from Allameh Tabatabai University, Iran in 2011 with an M.A. degree in Urban Management. My thesis was about financial stability in mid-size cities in Iran (case study: city of Ilam). My most interesting research topics include financial, economic and political issues, especially in an urban or engineering context. I have worked as a researcher for some Iranian institutes, working especially on some urban projects. Since my graduation from Amirkabir University, I have also been working on different petrochemical projects as my major field of work. I did several projects in Urban Management, petrochemical and Industrial Engineering. Currently, I work as a consultant in a petrochemical company in Iran.